Accessibility

Ticketing: 

The Ritz is a General Admission standing room venue. Patrons requesting accessible seating may purchase and use regular general admission tickets. The accessibility platform is available on a first come, first served basis. We are not able to take reservations, hold spots, etc.

Chairs are available on this platform for those that need it and it is also wheelchair accessible. The Jupiter Lounge and Mezzanine are accessible by stairs only as the Ritz does not have an elevator.  Seats on the Mezzanine and the Jupiter Lounge are a separate upgrade-only purchase that do not include an event ticket. For inquiries please email: ritzpremiumseating@livenation.com.

 

Arrival & Accessible Entrances: 

The main entrance to The Ritz is accessible. There is a wheelchair accessible ramp near the Box Office, to the left of the main doors. Those with accessibility needs may convene near the Box Office before door time where we have some chairs for those that need them. When it is time to open doors, the venue will prioritize entry for our patrons that need a little extra time. Patrons with accessibility needs may utilize the raised platform (available on a first come, first served basis). Our free accessible raised seating area can reach capacity early and we generally recommend arriving at least 15 – 20 minutes before door time to get a spot, but this can change depending on the demand for an event.

 

Restrooms: 

There are two accessible restrooms located on the main level to the right of the main entrance as you enter. Both accessible restroom stalls are single user.

 

Accessible Parking: 

The Ritz owns two private parking lots that are pay to park, including the ADA spots. You can buy your parking ahead of time for a small discount here.  ADA spots are limited and first come first served. Please inform the parking attendant upon arrival for availability and location. Valid placards/plates are required to use the marked accessible spaces and must be displayed at all times (valid dates, placard must match ID of person using the placard).

CAUTION: Additional parking not designated on the Ritz parking map IS NOT Ritz-owned, managed, controlled, or maintained and therefore we have no control over your car being towed, ticketed, inaccessible, locked-out or otherwise.

 

Medication Needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.

 

Dietary Needs (including necessary snacks, or drinks):  

While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that we will be able to meet all requests. (**Any outside food, or quantity of food that meets a specific supplemental need must be reasonable in volume. Additionally, no pre-made, non-manufactured sealed drinks are allowed. If you require a certain beverage please bring the components for approval and assembly on-site, subject to approval). The Ritz offers a small variety of snack and drink choices on-site. You may request to speak with a member of our team with specific questions or concerns at: TheRitzRaleigh@LiveNation.com or 919.424.1400 (Option 2)

 

Service Animals: 

At The Ritz, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a Ritz team member if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the Ritz team.

 

Sign Language Interpretation:

The Ritz offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date. Please make your request by email to TheRitzRaleigh@LiveNation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter. 

 

Mobility Device Storage: 

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information

 

The Ritz strives to make our venue and live experiences inclusive and accessible to everyone.  For more questions that may not be covered, or additional clarification, please contact us before your visit.  TheRitzRaleigh@LiveNation.com
919.424.1400 (Press 2)